- Ask Questions About Service
- One important criterion for selecting a builder is the
warranty provided on the home. Most builders offer some form of written warranty. Many
builders back their own warranties on workmanship and materials, typically for one year.
Other builders offer warranties backed by an insurance company. Ask to see a copy of the
builder's warranty. Although reading legal documents is tedious, read the warranty to
understand what protection you will have. Don't wait to read it until after you move in
and a problem arises. If you have any questions about the coverage, ask the builder.
- Also, find out from each builder what kind of service you
can expect after the sale. Typically, a builder makes two service calls during the first
year after you move in to repair non-emergency problems covered by your warranty. The first
call is usually 30 to 120 days after the move-in, and the second is around the eleventh
monthright before any one year warranties on workmanship and materials expire. For
emergencies, the builder should be able to send someone to your home right away.
- Some other questions you might ask builders are:
- How long has the company been in business?
- Whom do you contact for customer service after the sale?
Should requests be in writing?
- Who will be responsible for correcting problems with major
appliances (if included)?
- Does the builder belong to the local builders association
(affiliated with the National Association of Home Builders?)
- Does the builder use state-of-the-art energy features?
Equipment, insulation, design, and landscaping can all affect a home's energy efficiency.
- A new home is one of the biggest and most important
purchases you will make in your lifetime. By doing your homework, you will be able to shop
for a home with a sense of confidence and the knowledge that will help you make the right
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OF LOCAL BUILDERS WE HAVE WORKED WITH